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Privacy Policy & Terms

Fluent AAC: Communication App

These Terms and Conditions are a legally binding agreement between the person, company, or organization that has licensed a software product from Fluent AAC Technology SRL. By installing and/or using any Fluent AAC Technology SRL. product or service (Application, website…) you are confirming your acceptance of these Terms and you are agreeing to become bound by the terms of this agreement. By using you represent that you are of legal age and legally able to enter into this agreement.


Fluent AAC: Communication App” Application use

"Fluent AAC: Communication App" iOS App (also known as “Fluent AAC”) is available in the Apple’s App Store (managed by iTunes). Your use of the Application must comply with the respective online application market’s Terms and Conditions (“Usage Rules”). The app is free to download. To get access to all the features you can subscribe or buy the "lifetime option". To subscribe you will be charged a subscription fee through your iTunes account. It’s a recurring transaction, that will automatically renew unless you cancel your account at least 24 hours before the end of the current subscription month. You can manage your Apple subscription, cancel anytime, or turn off auto-renewal by accessing your iTunes account. The subscription fee for Application will be billed at the beginning of your paid subscription period and each anniversary date thereafter. No cancellation of the current subscription is allowed during the active subscription period. We are not offering refunds for any in-app purchases, so please be careful when you make purchases. If you feel an in-app purchase has been made in error, please contact Apple for support.


Please consult with your physician or a certified Speech Therapist about using the Fluent AAC Technology SRL products and services.  Fluent AAC Technology SRL products, services, and content are not an attempt to practice medicine or give medical advice. We strongly recommend that you will consider seeking advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining advice (medical advice) from your speech therapist/doctor or other qualified healthcare counselors, by face-to-face appointment, because of information or advice you received through the Fluent AAC Technology SRL products and services.  You hereby agree to hold us harmless from any cause of action and claims of any nature resulting from Fluent AAC Technology SRL products or services including (without limitation) any act, omission, opinion, advice, suggestion, information provided through the Fluent AAC Technology SRL products or services. Products and services are provided “as is” therefore you will not have any claim or demand against us. The use is at your sole risk. We’re not liable or responsible for any defects or non-compatibilities between our services and your device, and we can’t, and don’t, make any representation that our services will work to any particular degree of functionality or efficiency with any particular device. To the extent not prohibited by law, in no event shall Fluent AAC Technology SRL be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use our products or services (application, website…), however, caused. Your access to, and use of, our products or services (Application, Website…) may be suspended temporarily for the duration of any scheduled maintenance or unscheduled downtime or unavailability of any portion of our products or services (application, website…) for any reason. We also reserve the right to suspend your subscription anytime with or without notification in order to protect Fluent AAC Technology SRL and you from what we believe to be fraudulent activity. Fluent AAC Technology SRL is not obligated to credit or discount a paid subscription for holds placed on it by either a representative of Fluent AAC Technology SRL or by our automated processes.


You may not distribute or make our products or services (application, website…) available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense any of our products or services (Application, website…) You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the application, website, any updates, content (videos, pictures, text) or any part thereof. Any attempt to do so is a violation of the rights of Fluent AAC Technology SRL. If you breach this restriction, you may be subject to prosecution and damages.




This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website. In the app we use “passcode” to access the menu, to prevent children from engaging in commerce or following links out of an app to websites, social networks, or other apps without the knowledge of their parent or guardian.

What personal information do we collect from the people that visit our blog, website, or use our app?

When purchasing or registering on the Fluent AAC Technology SRL app or website, as appropriate, you may be asked to enter a name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you start using our app, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat.

How do we use your information?

We may use the information we collect from you when you register to our app, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product (or service) offerings in which you are most interested.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries)

We will not sell or share personal data about children with third-party companies for marketing purposes.

How do we protect your information?

Our app and website code is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site or using our app as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. On Fluent AAC Technology SRL websites we use Cookies – small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process purchases and subscriptions.

• Compile aggregate data about our app and website audiences and interactions in order to offer better experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your experience more efficient may not function properly.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at

According to CalOPPA, we agree to the following:

– Users can visit our site anonymously.

– Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

– Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By emailing us

• By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

In order to remove your child’s information please contact the following personnel:

Milan Banjac -

We adhere to the following COPPA tenants:

• We will not require a child to disclose more information than is reasonably necessary to participate in an activity.

• Parents can review their child’s personal information, direct us to delete it, and refuse to allow any further collection or use of the child’s information.

• Parents can agree to the collection and use of their child’s information, but still not allow disclosure to third-parties unless that’s part of the service.

• Parents can review, delete, manage or refuse with whom their child’s information is shared through

emailing our support staff, through calling our support number, through account settings in our app or

contact us directly.

• We will notify parents directly before collecting PII from their kids. This includes what specific information you will want to collect and how it might be disclosed, a link to your online privacy policy, and how the parents can give their consent. Also, if the parent doesn’t consent within a reasonable time, you will delete the parent’s and child’s online contact info from your records.

• Parents can give consent by sign a consent form and send it back to you via fax, mail, or electronic scan, use a credit card, debit card, or another online payment system that provides notification of each separate transaction to the account holder or contacting us directly.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 14 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send useful information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at or follow the instructions at the bottom of each email. We will also promptly remove you from all correspondence.


If there are any questions regarding these legal terms, you may contact us using the information below.

Fluent AAC Technology SRL

Str. Amurgului 1, Timisoara, Romania

Changes of these Terms – The Terms of this agreement are subject to change by Fluent AAC Technology SRL on its sole discretion at any time.

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